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alphabeats x Muse questions answered

This FAQ answers common questions about our partnership with Muse and how it works.
For other questions, please see our main FAQ.

General information

Why did alphabeats partner up with Muse?

alphabeats partnered with Muse to expand device compatibility and offer users more options for brainwave monitoring. Muse is a trusted name in neurofeedback. By integrating their proven EEG technology, we make our music-based neurofeedback experience more accessible and affordable for everyone.

Will I experience the same benefits with Muse as I do with BrainBit?

Yes, alphabeats is designed to deliver consistent mental performance benefits, whether you use Muse or BrainBit. Each headband underwent rigorous testing before approval. As a result, both devices will provide the same experience and can help you achieve focus, relaxation, and mental resilience.

How is alphabeats different from Muse?

While Muse primarily focuses on meditation and mindfulness, alphabeats centers on performance training with music. Our sessions help you develop calm focus and sharpen cognitive skills through an engaging blend of music-neurofeedback, visuals, and games. While Muse provides only auditory feedback, alphabeats offers both auditory and interactive visual feedback. This unique combination is designed to enhance your calm focus for everyday situations and improve sports performance.

Is alphabeats only for athletes?

No! alphabeats is for everyone who wants to improve their mental game. Most of our research has been conducted with athletes but we know that you don’t have to actively compete in sports to be an athlete in your own field.

Benefits and Usage

What new benefits or features does Muse provide for alphabeats users?

While the core benefits of alphabeats remain the same, Muse’s lightweight and portable design may enhance comfort and ease-of-use for some users. This could make it easier to integrate alphabeats training sessions into a busy schedule.

Is the Muse headband targeting specific mental performance goals? 

All our compatible headbands provide effective neurofeedback. However, you may find that one device is more comfortable or convenient based on personal preference. Choose the headband that best fits your lifestyle and comfort needs. Use the comparison table on our product page to make an informed decision.

Can I use both Muse and BrainBit with the same alphabeats account? 

Yes, the alphabeats app allows you to switch between your Muse and BrainBit headbands. Please note that only one device can be activated at a time.

Will using Muse with alphabeats provide additional data insights? 

No, while Muse and BrainBit has its unique data capabilities, alphabeats processes brainwave data uniformly to deliver a consistent neurofeedback experience, regardless of the headband used.

Technical Details

Which Muse headbands are compatible?

alphabeats currently supports the original Muse (MU-02), Muse 2 (MU-03) and Muse S models. The first Muse launched in 2014 (MU-01) is currently not supported. If you’re unsure about your device’s compatibility, please contact our support team.

Is data from the Muse headband shared with Muse or any third parties? 

No, alphabeats adheres to strict data privacy standards (see our Privacy Policy). EEG data captured during alphabeats sessions is stored securely in compliance with data protection regulations and is not shared with Muse or third parties. Any data you share with Muse directly through their app is beyond our control and subject to Muse’s data privacy standards, as outlined in their Privacy Policy.

Will alphabeats and Muse data be combined to provide enhanced insights?

Currently, alphabeats processes data independently from Muse to deliver targeted neurofeedback insights. Your brainwave activity data remains secure and private within the alphabeats ecosystem. If this changes, we will update our policies accordingly and inform our users.

Do I need to update the alphabeats app to make it compatible with Muse? 

Yes, please ensure that your alphabeats app is updated to the latest version to enable Muse compatibility. App compatibility with Muse is available from November 29, 2024.

Is the alphabeats app available for both iOS and Android?

Yes, our Muse-compatible app will be available on both iOS and Android through the official App Store and Google Play Store. The app is supported on most modern iPhones and Android phones. Please note that for Android, we require version 13 or higher. Any version below 13 is not supported.

Getting Started

How do I set up alphabeats with the Muse headband?

Setting up alphabeats with Muse is simple. Pair your Muse headband with the alphabeats app, ensuring the headband is fitted securely. Follow the in-app guidance to calibrate and start your session. Detailed setup instructions are provided within the app and on our setup page.

If I already own a Muse headband, can I use it directly with alphabeats?

Yes, if you own a compatible Muse headband (Muse 2 or Muse S), you can connect it to your alphabeats account without needing additional hardware.

Do I need a Muse subscription to use alphabeats with Muse?

No, alphabeats operates independently of any Muse subscription. You only need an alphabeats subscription to enjoy the neurofeedback experience.

Does my Muse EEG-headband come with a Muse subscription?

No, Muse EEG-headbands bought through alphabeats come with an alphabeats membership. Adding a Muse subscription to your headband should be done through choosemuse.com.

Bundles and Pricing

If I already own a Muse headband, can I subscribe to alphabeats at a lower price?

Yes, if you already own a compatible Muse headband, you can purchase an alphabeats subscription without additional hardware. This significantly reduces your initial setup cost. Check-out our shopping page for our current offers.

How much does it cost?

You can choose either a monthly or an annual plan for alphabeats. Please check our shopping page for current offers.

Does the 30-Day money-back guarantee also apply to alphabeats x Muse bundles?

Yes, alphabeats offers a 30-day satisfaction guarantee on new hardware subscription bundles. Please refer to our refund policy for more information on returns and refunds.

Support and Policies

Who should I contact for support if I encounter issues with the Muse headband?

If you bought your Muse headband through alphabeats, please contact our support team at support@listenalphabeats.com. If you bought your device through Muse or another vendor, please contact the Muse support team at customercare@choosemuse.com. For any issues related to the alphabeats app, our customer service team is available to assist.

What should I do if I encounter connectivity issues between alphabeats and Muse? 

Please refer to our troubleshooting guide in the app. This guide provides steps to resolve connectivity issues. If problems persist, please contact alphabeats support at support@listenalphabeats.com.